Frequently Asked Questions
How fast is dispatch and delivery? +
Orders placed before 2:00pm AEST on a business day are dispatched the same day. Metro delivery is typically 2–4 business days; regional and WA/NT/TAS 3–7 business days. Tracking is emailed once your order ships.
Is my order packaged discreetly? +
Yes. Every order is sent in plain, unbranded packaging with no reference to the contents on the outside.
Do I have to be 18 or older to buy? +
Yes. These products contain nicotine, an addictive substance, and are sold only to adults of legal smoking age. We may request proof of age and will cancel orders that cannot be verified.
What payment methods do you accept? +
Checkout is processed securely in Australian Dollars (AUD). Accepted payment methods are shown at checkout.
Can I return or exchange a product? +
For hygiene and safety reasons, opened or used vaping products cannot be returned. Faulty or dead-on-arrival items are covered — contact us within 7 days of delivery and we’ll make it right.
Are your products genuine? +
Yes. We source authentic products from verified suppliers. Every item is genuine stock, not counterfeit.
Still need help? Contact us.